Organisational Development

Why outsource your training to the iGaming Academy?

Training and training management are not an operator’s core competence. Outsourcing your training needs and organisational development requirements converts fixed costs into variable costs.

Quality training that specifically targets the online gaming industry ensures that employees are a worthwhile investment. Positive, professional staff members who have high productivity levels provide an excellent service to the customer, making the company’s customers the best ambassadors for the brand in a highly competitive market.

Organisational Development For iGaming Academy, Organisational Development (OD) plays a key role. OD is about the identification and measurement of organisational factors that either encourage or inhibit a company’s performance in the market place. OD is about changing internal structures, processes and rewarding behaviours that unlock organisational change.

iGaming Academy achieves this by measuring your igaming company’s internal and external performance using a number of measurement tools. Our training include off-the-shelf, customised and bespoke courses, product knowledge and skills based training programmes, croupier training as well as CSR support, responsible gaming and player protection.

Organisational Development and training with iGaming Academy is as much about knowledge acquisition as it is about customer acquisition. By outsourcing your training and organisational development services to us, we transform your employees and your organisation into a more valuable investment.

our services
‘If you can’t measure it, you can’t manage it’

When purchasing iGaming Academy’s Organisational Development services, this is what you can expect

• Training needs analysis
• Management workshops
• Employee interviews
• The identification of key focus areas & goals
• Training implementation & deliverables
• Creation of employee introduction manual
• The identification of in-house Training & Development mentors
• Coaching programmes
• Identify and implement key measurables
• Follow-up

Post-training iGaming Academy will follow-up on all the feedback. This is to ensure that the metrics put in place to measure the outcomes of the training programme are measuring the programme outcomes correctly. Further, the Academy monitors the effectiveness of course participants and their effectiveness because, without it, new knowledge and their applications cannot be fed into the learning cycle correctly.

Some of the ways we measure performance

• Pre / Post knowledge of topic measurement
• In-depth employee interviews at all levels
• Productivity measurements (e.g. customer resolution time, e-mail response)
• Quality and performance measurements
• Reports